Terms of Service

1. Who we are

This website is operated by itoutsourciing.com, LLC, registered at Suite 305, 7/11 Khreshchatyk Street, Kyiv, 01001, Ukraine. EDRPOU registration code: 54361100. Email: contact@itoutsourciing.com. Phone: +380 633 296 9622. Legal representative: Maria Klein, Managing Director. As required by Article 7 of Law of Ukraine No. 675-VIII “On Electronic Commerce” of 3 September 2015, this information is disclosed before any transaction is concluded.

2. Services described

Vector Drive Lab provides driving theory classes and simulator-based practice sessions. Course content, duration, equipment and prices published on this site are accurate at the time of publication. Simulator sessions are supplementary training support and do not replace practical on-road instruction, a driving school programme or the official qualification examinations.

3. Booking and payment

A booking is confirmed only after we send written confirmation by email and the stated fee is received. Prices are shown in the currency indicated at checkout and include applicable taxes. Cancellations made at least 24 hours before a session are rescheduled or refunded; later cancellations may be charged in full.

4. Your responsibilities

You agree to provide accurate booking details, to attend sessions on time, to follow instructor safety instructions during simulator use, and not to copy, resell or misuse site content, accounts or booking tools.

5. Limits of training

We do not guarantee passing any examination, licence approval, employment or specific driving outcome. Progress depends on your own practice and on decisions of the competent authorities. Nothing in these Terms excludes rights granted to consumers by Law of Ukraine No. 3153-IX “On Consumer Protection” of 10 June 2023.

6. Complaints and consumer rights

Send complaints to contact@itoutsourciing.com or +380 633 296 9622. We reply within 10 business days. Information about the service, price, terms and complaint procedure is available before you order, as required by Law of Ukraine No. 3153-IX “On Consumer Protection” of 10 June 2023.

7. Personal data and cookies

We process personal data on a lawful basis under Law of Ukraine No. 3993-IX “On Personal Data Protection” of 25 April 2024, and we ask for specific, informed consent. Non-essential cookies and trackers are set only after your prior consent, in line with Law of Ukraine No. 1089-IX “On Electronic Communications” of 16 December 2020.

8. Advertising claims

Promotional statements about courses, results, safety and prices are identifiable as advertising and are substantiated, as required by Law of Ukraine No. 270/96-VR “On Advertising” of 3 July 1996. Misleading claims are not permitted.

9. Changes

We may update these Terms; the current version always applies and is dated above.